change request form
UPDATE CONTACT INFO | FREEZE | UN-FREEZE | CANCEL/TERMINATE
You can easily make changes to your membership by filling out the form below.
Update Contact Information: To update your personal contact information on your membership account complete the form below.
Update Payment Information: To update your billing information on your membership account complete the form below. These changes will apply to both the processing of your membership dues and on-account purchases if any. A minimum of five days’ notice prior to your monthly billing date (1st of the month) is required.
Un-Freeze/Freeze a Membership: $10 freeze fee per month locks your rate. Pro-rated dues charged to account when unfreezing. All freeze requests must be made 5 days prior to the LAST DAY OF THE MONTH.
Cancel a Membership: 5-day notice required. Please submit change form 5 DAYS BEFORE THE 1ST OF THE MONTH you wish to cancel.
Membership Related Questions: Contact Carrie Roccos
6513 Kingsmill Court
Columbus, OH 43229
Monday - Friday 11 AM- 10 PM
Saturday 9 AM - 8 PM
Sunday 11 AM - 6 PM