change request form



You can easily make changes to your membership by filling out the form below.

Update Contact Information: To update your personal contact information on your membership account complete the form below.

Update Payment Information: To update your billing information on your membership account complete the form below. These changes will apply to both the processing of your membership dues and on-account purchases if any. A minimum of five days’ notice prior to your monthly billing date (1st of the month) is required.

Un-Freeze/Freeze a Membership: $10 freeze fee per month locks your rate. Pro-rated dues charged to account when unfreezing. Pro-rated dues charged to account when unfreezing. All freeze requests must be made 5 days prior to the LAST DAY OF THE MONTH.

Submit Proof of Student/Military Status: Proof of Status Form. Proof of student status must show that you are currently enrolled in classes. Student IDs are not an accepted form of proof.

Cancel a Membership: 5-day notice required. Please submit the change form 5 DAYS  BEFORE THE 1ST OF THE MONTH you wish to cancel. 

Membership Related Questions: Contact Us


614 237-2377
1165 Chambers Road
Columbus, OH 43212


Mon – Friday 11 AM – 11 PM

Saturday and Sunday 11 AM – 10 PM